TRANSPOREON 2nd Level Customer Care IT Specialist

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TRANSPOREON Group is the European market leader for e-logistics. We connect manufacturers, retailers and wholesalers with their logistics service providers through cloud-based software solutions. Our platforms TRANSPOREON, TICONTRACT and MERCAREON optimise transport logistics processes and the communication between industry, retailers, carriers, drivers and consignees. Not only economic, but also ecological optimization potentials are fully used thanks to our products.

2nd Level Customer Care IT Specialist 

Location: Kraków


Scope of tasks:

  • 2nd level support for technical enquiries from existing customers after the productive phase
  • Analyzing, prioritizing and independent solving of technical issues
  • Configuration of standard components for existing customers
  • Close cooperation with the 1st level support team, development and project teams for solving technical support cases
  • Monitoring our TRANSPOREON platform

How to convince us:

  • Completed university studies in the field of Computer Informatics or a completed apprenticeship in the field of an IT Specialist with appropriate work experience
  • Preferable work experience in the field of customer care
  • You can read codes and can ideally program software (Java or Python are preferred)
  • General knowledge of XML, XSL, HTML/CSS
  • General database knowledge (MySQL, PostgreSQL, MaxDB)
  • General knowledge of network protocols (VPN, HTTP(S), FTP(S), AS2, Proxy)
  • Team-oriented and independent work habits as well as a distinctive customer care orientation with pronounced organization and problem solving skills
  • Excellent language skills in Polish and English

Apply now

We offer exciting career opportunities and a fair salary in a successful international company. Surrounded by a familiar working setting and highly motivated, international teams of IT and sales specialists, a dynamic and innovative sphere you will feel comfortable and safe at TRANSPOREON Group. With us you are contributing your own ideas into your daily job. Enjoy the fascinating environment of an innovative industry that we create from the top!

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